Return Policy (Right of Withdrawal)

Returns of articles are not accepted after the items are cut in the warehouse and ready to be sent, if the mistake is the user’s responsibility. The User, after the purchase and if according to the general conditions of sale of Pedro Tavares Texteis, can exercise the right of withdrawal without being required any compensation, within 14 (fourteen) days from the day on which he/she acquires physical possession of the good. To exercise this right, the User will be able to use the draft below, filling it with all his/her identification data, the subscribed service that he/she intends to solve and the subscription date. The communication must be made by letter, through the return of the acquired good, or by another appropriate and susceptible means of proof within the period defined above. The User must, within 14 (fourteen) days from the date of communication of the resolution, return the goods to Pedro Tavares Têxteis in good conditions. Draft for free resolution form (the User should only fill in and return this form if he/she want to terminate the contract) – To [insert the name, geographic address and, where appropriate, the fax number and e-mail address of the professional]: – By this communication I/we communicate (*) that I/we have decided to cancel (*) my/our (*) purchase and sale contract relating to the following asset/for the provision of the following service (*) – Requested on (*)/received in (*) – Name of the consumer(s) – Address of the consumer(s) – Signature of the consumer(s) (only if this form is notified on paper). (*) Strike out what does not apply.
The packaging must be returned complete, as it was delivered and accompanied by all the documentation received, namely: sales invoice and document proving receipt of the product. The packaging and the indicated documents must be sent free of charge to the following address: Pedro Tavares Têxteis: Av. Alberto Valente N.103 A – Volta da Pedra, 2950-313 Palmela. If the User chooses other forms of return, the respective shipping costs will be his responsibility. Upon receipt of the return at Pedro Tavares Têxteis, the amount paid for the order (value of the sales invoice) will be returned to the User. If you have used a promotional discount code, this amount will not be refunded, that is, the refund will only be for the amount actually paid. The method of refunding depends on the payment method used in the respective order. In the case of payments with MB card, MBWAY, credit card and PayPal, these are credited to the respective accounts. In the remaining cases, when NIB information is provided, the refund is made to the indicated bank account. The reimbursement is made up to 14 (fourteen) days after receiving the free will resolution and receiving the return of the asset. In the absence of any of the components of the item sold or, if any of them are not in excellent condition, there will be no refund of the price or postage, and the product will be sent back to the initial shipping address.
Products that are subject to modification/transformation at the request of the User (eg fabric cuts, samples), cannot be returned. In this sense, it is warned that the legal term of 14 (fourteen) days for the free termination of the contract does not apply to the contractual relationship that the User concludes with Pedro Tavares Têxteis in these situations, because there is a legal exception for the sale of these products – “Supply of goods made according to consumer specifications or manifestly personalized”. The User knows this contractual condition and accepts that, after ordering the product under these conditions, the User cannot terminate the contract and will not be able to return the ordered product.
Scroll to Top